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Dana Stanley
Greenbook’s Chief Revenue Officer
SMG vs Caplena
Company details
Description
Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Meet Caplena, the AI feedback analysis platform that's transforming how brands discover insights from open-ended responses.
Combining text data with quantitative variables, we empower you to turn overwhelming waves of feedback, reviews and NPS survey data into actionable opportunities.
<Type of company
Software & Technology
Consulting
Data & Analytics
Data & Analytics
Software & Technology
Top benefits
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Open Ends analysis
Multi-lingual by design
Seamless & secure data import
AI you can control and trust
Shareable Dashboards
Location
Kansas City, Missouri, United States
Zürich, Switzerland
Market Research Specialties
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management
Open-End & Verbatim Response Coding
AI-Powered Text & Open-End Coding
Artificial Intelligence / AI-Powered Insight Platforms
Text Analytics
Customer Experience Benchmark Studies
Demo recording
Images
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