Identifying Ways to Enhance Employee Experience

Senior management at a leading investment capital firm wanted to gain a deeper understanding of employee experience (EX) and engagement with the company’s values and culture. While they had previously conducted in-house satisfaction surveys, management recognized the need to delve deeper. Their key objectives included:

• Assessing the alignment between EX and company values
• Uncovering any differences in perceptions and expectations based on factors like age or job function
• Identifying opportunities to improve overall job satisfaction and engagement

Our client recognized the importance of monitoring overall EX. They looked to The DRG to provide consultation, research design, and actionable insights based on our experience designing EX research as well as our financial services industry knowledge. Insights from the study would be used to guide strategies for optimizing job satisfaction, increasing employee retention, and attracting new talent.

We customized our EX research framework to meet our client’s specific needs. Key components of the research design included assessing perceptions regarding the meaningful nature of individual roles, degree of management support, awareness of growth opportunities, and their work environment. Another important aspect of the study was to explore impressions of the company’s commitment to diversity, equity, and inclusion.

Our strategic insights brought the company’s core strengths into focus. First, employee feedback confirmed a deep commitment to excellence across the organization. Evidence of positive relationships with managers further supported their solid EX foundations. The findings also uncovered important opportunities to enhance employee engagement including:

• Communicating strategic objectives and organizational values more broadly
• Addressing perceived differences in compensation based on job categories
• Providing additional resources to reduce stress and enhance work/life balance

The research results told a holistic EX story detailing where the company was hitting the mark and pinpointing ways to build on that strong foundation. Our client was able to begin working immediately on elevating their EX in meaningful and effective ways.