Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Consulting
Data & Analytics
Qualitative Research
Software & Technology
Consulting
Data & Analytics
Enterprise-wide licencing
Outstanding value
Fintech/Telco/IoT Experts
Extensive portfolio
Flexible offerings
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Basingstoke, United Kingdom
Kansas City, Missouri, United States
B2B Research Market & Competitive Intelligence
Business Issue: Brand / product / service launch
Business Issue: Brand repositioning
Business Issue: Defend market share
Business Issue: Develop, revitalise market
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management