Melissa Ramey

Director, AI Transformation - Data Insights and User Experience

Salesforce

Melissa Ramey is Director of AI Transformation at Salesforce, advising senior leaders on agentic workforce strategy and adoption. After pioneering, inside Salesforce, the principle that everything AI touches is a tech product, she is working to transform how the company's learning organization builds knowledge under that framework. Earlier, as Director of Innovation Strategy, she architected SEED—an enablement program that reached 13,000 sellers and generated $14M in ACV. Today, the unified context layer she built cross-examines a library of 3,000+ user and customer conversations against backend product reality, which is how she answers the most pressing question of every leader in the AI space: How do you ensure your AI spend delivers real business value?

Sessions

Sep 23

10:30 AM - 11:00 AM EDT

Volume isn't Value: Truth and Governance at the AI Frontier

GenAI solved our volume problem but created a value crisis: 54% of leaders find AI output unactionable. We’re scaling noise, not intelligence. To fix this, quality control must be built-in by design. I’ll walk through our Cursor operation—checking claims against backend product reality across 3,000+ transcripts—to replace "human-in-the-loop" review with scalable backend governance.

Key Takeaway:

1. The AI frontier in research is a unified context layer connecting customer claims to product reality

2. Humans must retain accountability by treating everything AI touches as a governed tech product.

3. Value begins when humans stop reviewing AI output line-by-line and start building governance.

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