Melissa Ramey

Director, AI Transformation - Data Insights and User Experience

Salesforce

Melissa Ramey is Director of AI Transformation at Salesforce, advising senior leaders on agentic workforce strategy and adoption. After pioneering, inside Salesforce, the principle that everything AI touches is a tech product, she is working to transform how the company's learning organization builds knowledge under that framework. Earlier, as Director of Innovation Strategy, she architected SEED—an enablement program that reached 13,000 sellers and generated $14M in ACV. Today, the unified context layer she built cross-examines a library of 3,000+ user and customer conversations against backend product reality, which is how she answers the most pressing question of every leader in the AI space: How do you ensure your AI spend delivers real business value?