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AI, Ethics, and the Future of Insights:

Explore the IIEX AI 2026 Agenda

The agenda and sessions are subject to updates and changes.

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Sep 23

9:30 AM

The Human Advantage: Why AI Makes You More Valuable-Not Less

9:30 AM - 10:00 AM EDT(30 min)

Explore how organizations can embrace automation without sacrificing creativity, trust, critical thinking, and human connection, while preparing their workforce for a future where people and AI agents work side by side.

Key Takeaways:

1. Stop competing with AI. Start orchestrating it.

2. Protect human work that creates trust, creativity, and connection.

3. Design workplaces where people and AI agents thrive together.

Karen Lynch photo

Chief Programming Officer & Chief of Staff, Greenbook

Speaker

Abran Maldonado photo

Founder, Create Labs

Speaker

10:00 AM

Introducing Anthropologic: The Zero Distance Platform

10:00 AM - 10:30 AM EDT(30 min)

Join us for our thesis on how to achieve Zero Distance to consumers, category and culture using Anthropology, AI and the Internet. Experience the Human Context Protocol through a live demo across trends, discourse, segmentation and foresight workflows, and hear stories from insights teams using it today.

Key Takeaways:

1. Find out how the Human Context Protocol grounds LLMs in real cultural signals for deeper insight

2. Experience Zero Distance in practice: from research question to cultural answer in minutes

3. Hear from teams who have deployed Anthropologic and how it has changed the way they work

Anurag Banerjee photo

CEO & Co-Founder, QUILT AI

Speaker

Sponsored By:

10:30 AM

Volume isn't Value: Truth and Governance at the AI Frontier

10:30 AM - 11:00 AM EDT(30 min)

GenAI solved our volume problem but created a value crisis: 54% of leaders find AI output unactionable. We’re scaling noise, not intelligence. To fix this, quality control must be built-in by design. I’ll walk through our Cursor operation—checking claims against backend product reality across 3,000+ transcripts—to replace "human-in-the-loop" review with scalable backend governance.

Key Takeaway:

1. The AI frontier in research is a unified context layer connecting customer claims to product reality

2. Humans must retain accountability by treating everything AI touches as a governed tech product.

3. Value begins when humans stop reviewing AI output line-by-line and start building governance.

Melissa Ramey photo

Director, AI Transformation - Data Insights and User Experience, Salesforce

Speaker

11:00 AM

Market Research in 2028: Seeing Around the Corner with AI

11:00 AM - 11:30 AM EDT(30 min)

Two researchers, one inside a frontier AI lab and one leading research delivery at an AI-native agency, compare notes on where this industry lands by 2028.  Knit's AI Trust Index shows researchers' top fear isn't replacement. It's non-researchers making high-stakes calls on AI output no expert touched. Expect a candid conversation on expertise, cognition, and the next generation.
Key Takeaways:
1. Why the governance gap, not automation, is the real near-term risk to insights quality.
2. How to keep the productive struggle that builds researcher judgment, without slowing down.
3. What a viable career path into research looks like when the grunt work is gone.

Liam Hickey photo

Head of Research, Knit

Speaker

Ben Fowler photo

Politcal Research, Anthropic

Speaker

Sponsored By:

11:30 AM

Fueling Alliance Pharmaceutical's Next Wave of Innovation

11:30 AM - 11:50 AM EDT(20 min)

How can AI accelerate innovation without losing the human core? Using insight communities, crowdsourcing, expert interviews and AI-powered workshops in the US and China, Human8 helped Alliance Pharma turn scar-care needs into 30 concepts. We’ll share three AI use cases: idea generation, idea clustering/prioritization and real-time concept visualization, and how human insight remained central.

Key Takeaways:

1. AI is a good enabler for innovation processes, BUT it should never replace human critical thinking.

2. This Human Critical Thinking starts with the way your prompts look like.

3. The foundation should always be & continue to be: Real, human data.

Anita Janssen photo

Senior Strategy Director, Human8

Speaker

Bronwen Aldridge photo

Global VP Consumer Insight & Analytics, Alliance Pharmaceuticals

Speaker

State of the Americas: Boosting Census Strength for Model Quality and Predictive Performance

11:30 AM - 11:50 AM EDT(20 min)

"In an AI-driven research world, synthetic data is only as strong as the population data that grounds it. Through a case study focused on the Americas, this session shows how boosting census strength improves model quality and predictive performance, while also revealing what is at stake when representation is weak, uneven, or missing. Attendees will gain a practical framework for thinking about census-based synthetic modelling not just as a technical exercise, but as a competitive advantage for smarter, more trustworthy decisions.

 Three key takeaways:

 1. The link between census strength, representativeness, and predictive accuracy.

 2. How to use synthetic data more responsibly and effectively in insights work.

 3. A practical lens for evaluating model trustworthiness, risk, and business relevance."

Arundati Dandapani photo

CEO and Founder, Generation1.ca

Speaker

Leonardo Valente photo

Co-founder and CTO, Livepanel

Speaker

11:50 AM

Using AI to Predict & Explain Innovation Success

11:50 AM - 12:20 PM EDT(30 min)

Discover how AI can uncover the hidden drivers of innovation success and identify winning ideas more accurately than traditional concept testing alone. Drawing on a meta-analysis of 100+ beverage launches, this session shows how Cambri Launch AI combines consumer feedback, real-world sales and AI modelling to predict commercial success, explain why ideas win and improve innovation decisions.

Key Takeaways:

1. Discover how AI-powered meta-analysis can reveal hidden drivers of innovation success

2. Learn how AI augments concept testing to better predict and explain commercial winners

3. See how consumer feedback, sales data and AI combine for smarter innovation decisions

Nick Graham photo

Insights Lead (SVP, Global Head of Insights & Analytics), Former Mondelez International & PepsiCo, Vertemis

Speaker

Sponsored By:

12:20 PM

Closing the Gap Between Strategy & Research

12:20 PM - 12:40 PM EDT(20 min)

Want your insights to actually shape decisions? Laurie & Carol reveal ways of working that set great Insight pros apart. Learn how to think like a strategist, build bridges, and deliver insights leaders act on. Leave with a clear view of how AI can help you on this journey.  Walk away sharper, more confident, and ready to be a valuable partner in strategic decision-making.

Key Takeaways:

1. Insights must shift its role from research provider to strategic decision partner, enabled by AI

2. Insights teams can be knowledge brokers, creating powerful narratives from disparate info sources

3. In an AI world, it’s still Insights professionals who must build relationships and leader confidence

Laurie Thompson photo

Co-Founder, Thompson & Chong

Speaker

Carol Chong photo

Co-Founder, Thompson & Chong

Speaker

"Superhuman" Uses of AI Simulations in Research

12:20 PM - 12:40 PM EDT(20 min)

We explore “superhuman” uses of AI simulations to answer this question: What value can AI simulations add that would be impossible with human research? We will discuss research taken from our Stanford seminar in AI simulation in the areas of specialty samples, sensitive topics, physiological responses, behavioral responses, and testing in complex media (AR, VR).

Key Takeaways:

1. The highest value of AI simulations goes beyond mere replication of human research.

2. AI simulations can provide answers to business questions otherwise impossible or hard to answer.

3. Superhuman AI research is available to all researchers via currently available simulation software.

Byron Reeves photo

Professor, Stanford University

Speaker

12:40 PM

Small Firm, Big Impact: Competing with Giants Through AI

12:40 PM - 1:00 PM EDT(20 min)

AI isn't just making researchers faster. It's enabling new business models and uncovering new opportunities. Discover how to leverage AI across design, analysis, reporting, and commercialization to create scalable syndicated and custom research. Learn where AI adds value, where human expertise matters most, and how small firms can compete with larger organizations.

Key Takeaways:

1. Understand how AI enables small firms to compete with larger organizations in entirely new ways.

2. Learn where AI drives efficiency and where human expertise creates competitive advantage.

3. Explore how to turn research into scalable IP, thought leadership, and new revenue opportunities.

Diana Leza Sheehan photo

Founder and CEO, PDG Insights

Speaker

AGENTIC AI: THE GOOD, THE BAD, AND THE UGLY

12:40 PM - 1:00 PM EDT(20 min)

Lessons from the frontlines of building multi-agent systems.

Key Takeaways:

1. What exactly is an agent, underneath the hype.

2. What it takes to build a production-ready multi-agent system.

3. Why humans still do more work than anyone wants you to know.

 

Jenny Nicholson photo

Head of Creativity, WALDO.fyi

Speaker

1:00 PM

Who Wins When AI Makes the Choice? The New Rules of Consumer & Brand Discovery

1:00 PM - 1:30 PM EDT(30 min)

AI is rapidly changing how people discover information, make decisions, shop, and work, but adoption isn’t happening evenly. In this session, Jennifer Musil, Global President of Research at The Harris Poll, will reveal the latest research on how consumers and professionals are using AI, where adoption is accelerating, and where skepticism and hesitation remain.

Then, Sam Kraus, Sr. Director of Research at The Harris Poll, will demonstrate what happens when AI enters the path to purchase: which brands are winning AI recommendations, which are losing ground, and what it takes to become the product AI recommends.

Attendees will gain a clearer view of where AI adoption is headed, how consumer decision-making is changing, and what brands need to do now to stay visible, relevant, and preferred in an AI-powered world.

Jennifer Musil photo

Global President of Research, The Harris Poll

Speaker

Sam Kraus photo

Senior Director, Research and Strategy, HarrisQuest

Speaker

Sponsored By:

1:30 PM

Same AI, Different Worlds: How Global Founders Build

1:30 PM - 2:00 PM EDT(30 min)

US use cases dominate the AI narrative. But the real signal comes from global founders navigating infrastructure gaps, regulatory friction, and resource scarcity. Using intelligence across 14 Google Accelerator programs in APAC, EMEA, and LATAM, this session explores how regional context shapes AI adoption differently—and what insights pros miss by only reading mainstream tech press.

Key Takeaways:

1. AI isn't a monolith: Regional constraints completely reshape how founders build.

2. Emerging markets use problem-first AI to bypass broken infrastructure.

3. The mainstream tech press misses the real, durable signals of global adoption.

Ruchita Agrawal photo

Global Head of Insights, Google for Startups Accelerator, Google

Speaker

2:00 PM

Build Your AI Stack: A Scorecard for Choosing Tools That Actually Earn Their Spot

2:00 PM - 2:20 PM EDT(20 min)

Most people build their AI stack by collecting tools. This session shows a better way: build it by workflow stage. I'll walk through how I evaluate and adopt AI tools across the research process, from initial discovery to final activation, and share a scorecard you can use to test any tool against your own real work, not its marketing page. You'll leave with a repeatable method for deciding what earns a permanent spot in your stack and what gets cut.

Key Takeaways: 

1. A five-stage framework for mapping your research workflow, so you can see exactly where AI helps and where it doesn't.

2. A scorecard for testing any tool against your own real tasks, not its marketing claims, with a hard gate for privacy, security, bias, and human oversight.

3. A simple way to decide where to start first, so you build one solid habit instead of collecting tools you never use.

Brittne Kakulla photo

Senior Consumer Insights Manager, AARP

Speaker

Marketers Trust AI. Is the Evidence Keeping Up?

2:00 PM - 2:20 PM EDT(20 min)

Marketers are rapidly embedding AI across creative, media, analytics and measurement, while confidence in its outputs is rising even faster. Drawing on new ARF research, this session examines where AI adoption is accelerating, how organizations are testing and governing it, and whether validation practices are keeping pace.

Key Takeaways:

1. AI is moving rapidly from experimentation into everyday marketing infrastructure.

2. Marketers’ confidence in AI is rising faster than their validation practices.

3. Governance, testing and standards will determine whether AI delivers lasting value.

Tracy Adams photo

Sr. Director, Research & Insights, The ARF

Speaker

2:20 PM

Robots Don't Get Goosebumps: How to Make the Human Element of Product Testing Compound with AI

2:20 PM - 2:40 PM EDT(20 min)

Every brand's AI engine can dream up a hundred concepts an hour — but can't taste, smell or feel one. AI can imagine a product; only people can experience one. Dan Jenkins and Alex Dobromir show why product testing's physical-human core is where AI-era value concentrates, not disappears — and how to build a compounding intelligence ecosystem around it that gets better products to market faster.

Key Takeaways: 

1. AI can imagine a product; only people can experience one — sensory truth is the scarce asset.

2. Don't replace the human sensory core with AI — build a compounding intelligence engine around it.

3. It is time to act. Product people can transform their own systems, or corporate will do it to them.

Alex Dobromir photo

Product Manager Band II, Product Hub by MMR

Speaker

Dan Jenkins photo

Global Head of Product Hub, Product Hub by MMR

Speaker

Sponsored By:

Designing Decision-Grade AI Consumers with No7 Beauty Company

2:20 PM - 2:40 PM EDT(20 min)

Innovation teams need to test ideas early, before formal research. No7 Beauty Company partnered with Verve to embed consumer thinking sooner, turning segmentation into AI-powered segment experts trained on real testing data and researcher-led frameworks. Applied from ideation through claims, packaging, naming, and comms, these simulations are validated against real outcomes. 

Key Takeaways:

1. Practical lessons on building and applying simulated consumers for faster innovation. 

2. How to validate responses to ensure simulations can be trusted for decision-making. 

3. The impact AI consumers can have on the full innovation pipeline, not just one stage.

Daniela Lipkin photo

Director, VERVE

Speaker

Sponsored By:

2:40 PM

When Your Personas Talk Back: AI Populations in Practice

2:40 PM - 3:10 PM EDT(30 min)

What if your consumer personas could answer questions, stress-test ideas, and explore trends on demand? Magnum and Vurvey built AI populations grounded in real demand occasions—and now use them across trend exploration, innovation framing, deep dives, and brand strategy. This is what always-on insight looks like in practice.

Key Takeaways:

1. Static personas become interactive AI populations teams can query across any strategic question.

2. Grounding AI populations in demand moments instead of demographics produces sharper, faster decision

3. One insight framework can power trend work, innovation, deep dives, and brand strategy at once.

Chad Reynolds photo

CEO, Vurvey Labs

Speaker

Feranmi Muraina photo

Global Manager, Digital & Communities Insights, The Magnum Ice Cream Company

Speaker

Yuki Masuda photo

CMI Global Category Development and Innovation- Assistant Manager, The Magnum Ice Cream Company

Speaker

3:10 PM

How Ancestry Rebuilt Customer Understanding at Scale

3:10 PM - 3:40 PM EDT(30 min)

Traditional surveys and 1:1 interviews play a central role in Ancestry's insights work, but they increasingly found important customer context left unexplained. In this session, Ancestry's insights team shares how they evolved their approach to capture emotion, motivation, and nuance—while still operating at enterprise scale.

Key Takeaways:

1. Where surveys and interviews break down when teams need confidence, not just direction

2. How customers' own words revealed insights that quantitative data consistently missed

3. What changed when richer customer stories became central to decision-making

John Provine photo

Co-Founder & CEO, Voicepanel

Speaker

Kendra Shapiro photo

Senior Director, Consumer Insights & UX Research, Ancestry

Speaker

3:40 PM

The AI Research Playbook: AI-Enabled Research at Scale

3:40 PM - 4:10 PM EDT(30 min)

Enterprise research is shifting from one-off projects to always-on programs, and most organizations are still working out how. Drawing on a two-year journey building an AI-enabled global insights program spanning 120 studies and 40+ countries, this brand-side case study covers where automation genuinely accelerates insight, where it quietly breaks, and where human judgment stays irreplaceable.

Key Takeaways:

1. How to turn project-based research into a continuous, always-on program inside a large enterprise

2. Where AI genuinely accelerates qualitative and quantitative research — and where it quietly breaks

3. Why research becomes the evaluation layer, not the production layer, once anyone can generate output

Sarah Kling photo

Global Insights Lead and Senior Researcher, Amazon

Speaker

Sep 24

9:30 AM

AI: Fluent, Confident, Wrong?

9:30 AM - 10:00 AM EDT(30 min)

"Ask AI where next year's marketing budget should go and it answers instantly, confidently, with citations, and repeats the industry's most expensive myths. Pam Forbus (Mondelez) shows where the machine's confident answers on targeting, messaging and measurement fall apart, and why insights must lead, not research, its way to becoming the evidence the machine runs on.

Key Takeaways:

1. Fluent isn't Truth:  AI absorbs the consensus of the internet or your knowledge base, not truths.

2. Better models won't fix bad inputs: The fix is not a better model, it's our own evidence standards.

3. Insights are truth teachers, not users of AI:  Insights leaders must ground AI in what's proven."

Pamela Forbus photo

SVP, Global Chief of Insights & Analytics, Mondelēz International

Speaker

10:00 AM

Beyond the Hype: How We Built & Validated Category Twins for Early-Stage Research

10:00 AM - 10:30 AM EDT(30 min)

From quantilabs experiment to validated solution: How Category Twins helps brands de-risk innovation in minutes.

Synthetic data has generated massive buzz in market research—along with a healthy dose of skepticism. So, what does it actually take to transform an AI experiment into a trusted, enterprise-grade research tool?

With Category Twins about to be fully released on the quantilope platform, join Dr. Jannik Meyners, Vice President of Data Science & AI, and Dr. Beatrice Capestany, Vice President of Solutions, for an exclusive look behind the scenes at our development journey. We’ll walk through how Category Twins evolved from our early-stage innovation hub, quantilabs, into a validated solution tested alongside 25 pilot clients.

In this session, you’ll learn:

  • Where the data comes from: How we transform high-quality tracking data into interactive, reliable buyer personas.
  • The innovation roadmap: How real-world client feedback refined the tool from early beta to full release.
  • Practical application: How to "Interview" your Category Twins to test early-stage ideas and de-risk strategy in minutes—before spending budget in the real market.
Dr. Jannik Meyners photo

Vice President of Data Science & AI, quantilope

Speaker

Dr. Beatrice Capestany photo

Vice President of Solutions, quantilope

Speaker

Sponsored By:

10:30 AM

No Code? No Problem! Vibe Coding for Non-Coders

10:30 AM - 11:00 AM EDT(30 min)

Vibe Coding is having a moment, but don't let the word "coding" fool you. You can now create your own highly personalized tools without knowing how to write a single line of code. In this session, we'll de-mystify the world of vibe coding, share best practices for when and how to use it, and build a functioning Insights tool LIVE using nothing but conversational English, Claude, and creativity.

Key Takeaways:

1. You don't need a technical background or code-writing skills in order to vibe code useful tools

2. Your repetitive, mechanical, or time-consuming tasks are prime candidates for vibe-coded solutions

3. Context is key: Clear, well-structured, highly detailed prompts yield the best first tool versions

Leslie Willis photo

Sr. Lead, Competitive Intelligence, DIRECTV

Speaker

11:00 AM

Hybrid Intelligence Workshops

11:00 AM - 11:30 AM EDT(30 min)

AI is changing how we work, yet most workshops still follow the same old-fashioned playbooks. In this session, we'll explore practical techniques for redesigning workshops around human-AI collaboration to strengthen alignment, spark more diverse ideas, and prioritize effectively. Let's make workshops faster, better, and more fun. 

Key Takeaways: 

1. AI reduces time-to-ouput, allowing us to begin workshops with high-fidelity artefacts

2. Friction must be intentionally and strategically re-introduced to maximize quality and impact

3. Alignment was a secondary benefit which must be prioritised and nurtured

Jacob Harbord photo

Head of Discovery, UOB

Speaker

11:30 AM

AI Makes These 3 Researcher Skills More Critical Than Ever

11:30 AM - 11:50 AM EDT(20 min)

An experiment, a cautionary tale, and a case study illustrate that the three critical researcher skills in the age of AI are problem definition, sample design advocacy, and rapid testing and iteration.

Asha Dinesh photo

Research & Insights Lead, Miro

Speaker

Predicting the Future Comes Down to Understanding What Won’t Change

11:30 AM - 11:50 AM EDT(20 min)

A fresh, candid and practical perspective on how you can design an insights function you actually want to work in/with, coming from the founder of a technology business dedicated to elevating the role of researchers.

Charlie met with big research agencies and marketing directors from global brands when starting Bounce and heard some of the biggest problems they were facing with gathering insights. In this session, he’ll share:

1. His experience interrogating these problems over the last 7 years

2. Why so many of them still persist today, despite the constant promise of transformational tech

3. Why he believes you should focus on the things that won’t change when thinking about the future

Charlie Butler photo

Co-Founder & Co-CEO, Bounce Insights

Speaker

11:50 AM

Automating Inferential Analysis Across the Enterprise

11:50 AM - 12:10 PM EDT(20 min)

This session explores how advancements in AI agents and decision intelligence platforms can be used to automate inferential analysis, across enterprise-scale datasets. In this talk, we will discuss the various AI technologies (more than Gen-AI!), and how they can be incorporated into an insights analysis stack. Then we will review a recent engagement with a large consumer services organization that used these novel approaches.

Key Takeaways:

1. Learn about the differences in AI techniques: Gen-AI, Rule-Based Reasoning, and Case Logic; and how they can be used in research

2. Understand how new tools can be used to automate complex statistical workflows across large, distributed databases.

3. Learn how others have used AI on quantitative analysis to transform their in-house insights abilities

Josh Speyer photo

CEO & Founder, StatGenius

Speaker

How to Use AI Agents to Shape the Decisions That Matter

11:50 AM - 12:10 PM EDT(20 min)

Every business wants to understand its customers, but customer truth is hard to pin down. Research design takes skill, findings need careful interpretation, and hard-won knowledge from past studies goes underused. Your expertise is what closes that gap. In this practical session, learn to put AI agents to work so your read of customer truth goes deeper and reaches the decisions that matter.

Key Takeaways: 

1. How to increase rigour by pressure-testing your design and findings as you go.

2. How to compound the value of your insights by mining your research history.

3. How to increase your influence by bringing judgment to the evidence.

Betsy Shaak photo

VP of Product, Voxpopme

Speaker

Sponsored By:

12:10 PM

Voice AI for insight on Health Information Seeking Behavior

12:10 PM - 12:30 PM EDT(20 min)

The Gates Foundation needed to understand why women in developing countries seek health information online. Using voice AI, we analyzed 4,500 women across 3 countries to find out. We found that women prefer channels with peer voices because they find empowerment there to be informed decision makers. Voice AI delivers qualitative depth at the scale clients like Gates demand.

Key Takeaways: 

1. Women's health-seeking behavior online is driven by empowerment, not economics.

2. Voice AI makes the scaling possible – without sacrificing nuance.

3. Scale legitimizes qual – and voice AI is how you can get there.

Derry Moore photo

Chief Linguistics Officer, Decodis

Speaker

Facing Tomorrow: M&S’s Journey with Humanoid Avatars

12:10 PM - 12:30 PM EDT(20 min)

Why give AI a face? In a case study with M&S Fashion, Home & Beauty, we explore how to leverage a profound social shift where people disclose differently to ‘non-judgmental’ AI, via the deployment of Quasai, a first-to-market humanoid avatar moderator. We cover behavioural science, the importance of human oversight, and where this new research environment unlocks more inclusive, incisive insights.

Key Takeaways:

1. Avatar moderation is a new validated research environment, it doesn’t replace traditional methods

2. Behavioural science shows humanoid interfaces reduce social filtering for optimal research outcomes

3. Human researchers remain critical to ensure data quality, safety, and actionable insights

Pui-Tien Man photo

Head of Growth and Innovation, Simpson Carpenter

Speaker

Rhiannon Price photo

Senior Director, Simpson Carpenter

Speaker

Benedict Kenney photo

Research Manager - Customer Insight, Marks and Spencer, Fashion, Home and Beauty

Speaker

12:30 PM

Research That Remembers: Postobón's Continuous Intelligence

12:30 PM - 12:50 PM EDT(20 min)

Insights usually die with the project that created them. Postobón and Provokers are changing that: with DIALOG, an Insights-as-a-Service platform, every study feeds a living memory that teams query for each new decision. This is a transformation in progress — we'll share the real journey, from staged adoption to early wins and open challenges, not a polished success story.

Key Takeaways:

1. Why insights compound: how reusing accumulated knowledge changes the economics of research.

2. What staged, low-risk adoption looks like in practice — and what we'd do differently.

3. Early lessons on governance, change management and getting teams to actually use the system.

Rafa Cespedes photo

CEO CHILE, Provokers

Speaker

Sebastian Benitez photo

Marketing Services Manager, Postobon SA

Speaker

AI With Eyes Open

12:30 PM - 12:50 PM EDT(20 min)

AI With Eyes Open helps insights, analytics, and research professionals understand AI’s power and limits through concrete workplace evidence, international guidelines, and practical suggestions for using AI intelligently, responsibly, and in ways that keep people at the center.

Key Takeaways:

1. Recognize AI’s strengths and limits

2. Use evidence and ethical principles to make better decisions

3. Build practical habits for smart, human AI use

Dr. Stefania Pecore photo

AI Director and Strategy Consultant, Multiple AI companies and UNESCO

Speaker

12:50 PM

It's Not the Technology. It's Us.

12:50 PM - 1:10 PM EDT(20 min)

A year of agentic AI inside a research agency. The three things still in the way were not technical: trust, accountability, and relevance. Stop checking the work; start checking the thinking.

Key Takeaways:

1. Set the standard before you hand the work over: a standard written afterward is just an opinion.

2. Don't drop your review, raise it: stop checking the work and start checking the thinking.

3. The hardest blocker to AI success isn't trust or accountability, it's relevance.

Dan Wasserman photo

Chief Transformation Officer, KJT

Speaker

From Data to Decisions: Rethinking Research Reporting

12:50 PM - 1:10 PM EDT(20 min)

What does it really take to turn research into decisions? We benchmarked the reporting process itself, timing every step from completed survey to stakeholder-ready deliverable. Lev Mazin and Stephanie Vance reveal where researchers lose the most time, what should stay human-led, and how AI is reshaping the path from findings to action — so teams can redirect reporting hours toward strategic work.

Key Takeaways:

1. See where researchers lose the most time between completed findings and business decisions.

2. Learn how Skipper Custom Reports tailors decision-ready outputs for every audience.

3. Compare traditional vs. AI-assisted reporting with a real side-by-side benchmark.

Lev Mazin photo

CEO, Co-Founder, aytm

Speaker

Stephanie Vance photo

VP, Customer Experience & Research Strategy, aytm

Speaker

Sponsored By:

1:10 PM

After the First AI Readout: Iterative Synthetic Research

1:10 PM - 1:40 PM EDT(30 min)

Synthetic research can deliver a fast first read, but its greatest value often comes from what happens next. Using one realistic business question, we'll show how rapid follow-up studies help teams challenge early findings, test stronger alternatives, reveal important boundary conditions, and refine leading ideas. The result isn't just a faster answer, but a more informed decision.

Key Takeaways:

1. Know when a synthetic finding is exploratory, directional, or decision-ready.

2. Use controlled reruns to see what holds, what changes, and why.

3. Learn to design research programs instead of standalone studies.

Jim Cummings photo

Head of Product; Associate Professor, Viewpoints AI; Boston University

Speaker

Leo Yeykelis photo

Founder & CEO, Viewpoints AI

Speaker

1:40 PM

Demo: AI-Moderated Research in Action: A Live Look at Listen

1:40 PM - 2:00 PM EDT(20 min)

AI is changing research, but what's useful is hard to separate from the hype. Eric Knoben, Head of Insights at Listen Labs and former President of Emerald Research, shares where AI earns a place in the research process and where teams keep it out. Then Ryan Kelly, Insights Lead, demos Listen and shows exactly how it works, live, so you can judge it for yourself.

Key Takeaways:

1. When to use AI-moderated interviews vs. human-led studies, and how to combine them

2. Guardrails for data quality, recruitment, and governance: what to automate and when not to

3. How insights teams operationalize AI research, with lessons to apply this quarter

Eric Knoben photo

Head of Insights, Listen Labs

Speaker

Ryan Kelly photo

Insights Lead, Listen Labs

Speaker

Sponsored By:

2:00 PM

Forecasts People Trust: Decisions, Governance & Action

2:00 PM - 2:30 PM EDT(30 min)

Strong forecasts fail when stakeholders do not trust how they are defined, explained, or governed. This session shows how to make predictive analytics decision-ready through KPI alignment, transparent assumptions, clear narrative, and audit-ready design. Attendees will leave with a practical framework to turn forecasts into trusted business action.

Key Takeaways:

1. Why insights compound: how reusing accumulated knowledge changes the economics of research.

2. What staged, low-risk adoption looks like in practice — and what we'd do differently.

3. Early lessons on governance, change management and getting teams to actually use the system.

Prajakta Talathi photo

Enterprise Reporting and Analytics Lead, CASL

Speaker

2:30 PM

Where Synthetic Data Belongs in the Modern Research Toolkit

2:30 PM - 3:00 PM EDT(30 min)

As AI reshapes insights, this IIEX.AI session explores how synthetic data can create value, where caution is needed, and why validation is essential to trust. Attendees will learn how to evaluate AI-enabled research approaches and apply synthetic data responsibly, with quality and transparency at the center.

Key Takeaways:

1. How can a quality validation step be applied to synthetic data?

2. What guardrails needed to ensure privacy, fidelity, utility, and decision confidence

3. How can synthetic data responsibly, with quality and transparency?

Nancy Brigham photo

Vice President, Head of Research Science, Dynata

Speaker

Sponsored By:

3:00 PM

What AI Can't Do (And Why That's Your Job Now)

3:00 PM - 3:30 PM EDT(30 min)

Insights and research teams keep hearing the same message: AI will do that. This talk names the pattern behind that assumption — Blue Ketchup Thinking, when a fast, confident AI answer gets mistaken for a validated one — and reframes the specific judgment calls that make research expertise impossible to automate away.

Key Takeaways: 

1. Blue Ketchup Thinking: why a fast, confident AI signal isn't a validated one

2. The Trough of Accountability: why AI adoption outruns who's answerable for it

3. The judgment calls AI can't own — and how to make them visible to leadership

Jory Des Jardins photo

Founder, Candor Partners

Speaker

3:30 PM

AI Is Commoditizing Research. Now What? A Town Hall Discussion

3:30 PM - 4:10 PM EDT(40 min)

AI is making more of the research process faster, cheaper, and accessible to people well beyond the traditional insights function. If generating research and producing answers are no longer scarce capabilities, where will the industry’s value come from next?

Brand-side insights professionals and leaders from major agency and technology partners will publicly have an open and honest discussion about what organizations will still need, value, and pay for in this new environment. They’ll explore which capabilities are becoming commodities, where human expertise and partnership will matter most, and how insights teams and providers must evolve to remain essential. This will not be a panel with polished answers. It'll be an open debate about what happens next and what kind of industry we want to build.

Karen Lynch photo

Chief Programming Officer & Chief of Staff, Greenbook

Moderator

David Duganne photo

General Manager, Consumer Insights, DISH

Panelist

Lisa Courtade photo

AVP, Global Insights & Analytics, Organon

Panelist

Barry Jennings photo

North America Ambassador, Esomar

Panelist