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Adrian Terron

Head, Corporate Brand and Marketing Strategy

TATA SONS

Adrian Terron, Head of Corporate Brand and Marketing Strategy, at the Tata group, brings to it significant expertise in consumer and shopper insights, consumer innovation, social media analytics, brand building and marketing.  He has authored several papers on consumer insight, shopper and retail dynamics and innovation.  Prior to this, he was Head of Consumer Insights, Innovation and Consumer Neuroscience for Nielsen, South Asia.  In this role, he was responsible for driving the product innovation testing practice and portfolio, while strengthening and growing its pioneering consumer neuroscience business.  Before his roles within Nielsen, he was with the Godrej Group as Head of Group Corporate Brand Communication and part of its Marketing Council.     Adrian began his career in consumer research with ORG-MARG, which later became part of ACNielsen.  Before this, he was a business journalist with CNBC TV-18.  He is a graduate from the HR College of Commerce and Economics, Mumbai, with a Bachelors’ Degree in Marketing Management.  He is an alumnus of IIM Ahmedabad’s Accelerated General Management Programme and has studied Behavioral Economics at Yale, Marketing Strategy at Harvard Business School and Artificial Intelligence Strategy at Stanford.

Sessions

Jun 24

4:40 PM - 5:00 PM GMT+2

Blue Stage

Brand Strategy

Consumer Behavior

Customer Experience

Growth Strategy

Invincible Loyalty: Human Engagement Fuels Exponential Growth

The presentation explores the idea that lasting brand growth hinges on forging deep, human-centered connections with consumers rather than simply focusing on transactions. The core theme goes behind the scenes to decode how to (i) create genuine engagement, ii) harness tech smartly and (ii) cultivate loyalty in hyper-competitive categories
Key Takeaways:
1. Use AI and analytics to uncover deep customer insights and deliver highly personalized experiences
2. Design seamless omnichannel journeys that ensure consistent, context-rich engagement everywhere
3. Apply AI automation to optimize marketing, predict needs, and build strong brand communities

Also speaking

Punit Mittal photo

Head, Customer Centricity, TATA SONS

Speaker

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