Ipiphany has made the impossible possible by enabling researchers to prioritze key areas of business improvement directly from their customer feedback data. This process can go from raw data to an Ipiphany analysis in minutes, allowing researchers to spend more time on implementing customer-centric change and less stuck analyzing and preparing data.
Typical issues addressed by Ipiphany
• How can I reduce churn?
• How can I improve customer experience?
• How can I reduce service costs?
• What should I prioritise?