Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Consulting
Full Service
Software & Technology
Software & Technology
Consulting
Data & Analytics
InContext Testing
System 0 Technology
Ecom Ad Research
Retail Media Test
22 yrs implicit research
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Berlin, Germany
Kansas City, Missouri, United States
Advertising Copy Testing - Digital Media
Shopper Insights
Passive Data Collection on Mobile Devices
Implicit Association Research
Global Market Research Capabilities
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management