GAPbuster Worldwide (GBW) vs Escalent

GAPbuster Worldwide (GBW)
GAPbuster Worldwide (GBW)

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Company details

Description

GBW has provided a wide range of customer experience (CX) measurement programs around the world for over 25 years.
We work with some of the worlds largest brands & retailers to deliver bespoke measurement programs that meet specific business objectives.
These include:
Mystery Shopping

Escalent accelerates growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. We are 1,800 tea

Type of company

  • Data & Analytics

  • Consulting

  • Mystery Shopping

  • Data & Analytics

  • Consulting

  • Full Service

Top benefits

  • Full CX Measurement Offer

  • Unparalleled Global Reach

  • Custom Design Programmes

  • Full Serve CX Consultancy

  • Unique Reporting Platform

  • Brand Management

  • Product Innovation

  • Customer Experience

Location

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Livonia, Michigan, United States

Market Research Specialties

  • Global Market Research Capabilities

  • Customer Experience Research

  • Customer NPS Measurement

  • Mystery Shopping

  • Mystery Shopping in Competitor Shops

  • Customer Experience Research

  • Brand Image Tracking

  • Product Market Research

  • B2B Research Market & Competitive Intelligence

  • Brand Loyalty / Satisfaction Research

Features and attributes

  • AI-Enhanced Moderation
  • Advanced Video Analytics
  • Brand Advocacy Communities
  • Conversational Surveys
  • Customer Support Communities
  • Insight Communities
  • Integration Ecosystems
  • Live Forums and Chats
  • Mobile-First
  • Workflow Automation
  • AI-Enhanced Moderation
  • Advanced Video Analytics
  • Brand Advocacy Communities
  • Conversational Surveys
  • Customer Support Communities
  • Insight Communities
  • Integration Ecosystems
  • Live Forums and Chats
  • Mobile-First
  • Workflow Automation