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Dana Stanley
Greenbook’s Chief Revenue Officer
GAPbuster Worldwide (GBW) vs SMG
Company details
Description
We work with some of the worlds largest brands & retailers to deliver bespoke measurement programs that meet specific business objectives.
These include:
Mystery Shopping
Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Type of company
Data & Analytics
Consulting
Mystery Shopping
Software & Technology
Consulting
Data & Analytics
Top benefits
Full CX Measurement Offer
Unparalleled Global Reach
Custom Design Programmes
Full Serve CX Consultancy
Unique Reporting Platform
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Location
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Kansas City, Missouri, United States
Market Research Specialties
Global Market Research Capabilities
Customer Experience Research
Customer NPS Measurement
Mystery Shopping
Mystery Shopping in Competitor Shops
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management