Escalent vs SMG

Company details

Description

Escalent accelerates growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. We are 1,800 tea

Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em

Type of company

  • Data & Analytics

  • Consulting

  • Full Service

  • Software & Technology

  • Consulting

  • Data & Analytics

Top benefits

  • Brand Management

  • Product Innovation

  • Customer Experience

  • XM Platform & Service

  • Increase ROI

  • Actionable Insights

  • Retain Customers and Employees

Location

Livonia, Michigan, United States

Kansas City, Missouri, United States

Market Research Specialties

  • Customer Experience Research

  • Brand Image Tracking

  • Product Market Research

  • B2B Research Market & Competitive Intelligence

  • Brand Loyalty / Satisfaction Research

  • Customer Experience Research

  • Artificial Intelligence / AI-Powered Insight Platforms

  • Brand Positioning Research

  • Employee Experience & Satisfaction Research

  • Enterprise Feedback Management

Features and attributes

  • AI-Enhanced Moderation
  • Advanced Video Analytics
  • Brand Advocacy Communities
  • Conversational Surveys
  • Customer Support Communities
  • Insight Communities
  • Integration Ecosystems
  • Live Forums and Chats
  • Mobile-First
  • Workflow Automation
  • AI-Enhanced Moderation
  • Advanced Video Analytics
  • Brand Advocacy Communities
  • Conversational Surveys
  • Customer Support Communities
  • Insight Communities
  • Integration Ecosystems
  • Live Forums and Chats
  • Mobile-First
  • Workflow Automation