For Attendees
Tickets & Group Discounts
Are group discounts available for IIEX North America?
Yes! We offer discounted rates for groups, perfect for teams attending together.
How do I request a group discount?
If you’d like to receive a group discount, please contact us directly at: [email protected]
Is there a minimum group size to qualify for a discount?
Yes. Group discounts are available based on the number of attendees registered together: – 3 to 5 people: 20% off – 6 to 8 people: 30% off – 9 or more people: 40% off
Can I combine a group discount with another promo code?
No. Only one discount can be applied per transaction.
Refunds & Cancellations
What if I can’t attend, can someone else use my ticket?
Yes! You’re welcome to send a substitute in your place at any time. Just note: the replacement’s status (brand, researcher, academic, etc.) must match the original ticket type, or the fee may be adjusted.
Can I get a refund if I can’t attend the event?
Yes, our refund policy is as follows: - Full refund: If you cancel in writing at least 60 days before the event. - 50% refund:If you cancel in writing at least 30 days before the event. - No refunds or credits will be issued for cancellations made less than 30 days before the event.
Do you offer refunds for no-shows?
Unfortunately, we do not offer refunds or credits for no-shows. Please notify us in advance if a substitution is needed.
Finding Your Ticket
Where can I find my IIEX North America ticket?
You can access your ticket by logging into your account here: 👉 https://events.greenbook.org/iiex-north-america/settings/ticket
What if I can’t find my ticket or didn’t receive a confirmation email?
First, check your spam or promotions folder. If it’s still missing, log in using the email you registered with to access your ticket. Still having trouble? Contact us at [email protected].
Event Access & Check-In
Where do I check in when I arrive at the venue?
There will be registration stations on both sides of the venue entrance. You can check in at either one - just follow the signs!
Is there security screening upon entry?
Yes, all attendees must go through a brief security check at the entrance before entering the event space.
Will maps be available to help me navigate the event?
Yes! Maps will be included in our “Get Ready” communications as well as on the mobile app. These will help you find session rooms, lounges, networking zones, and more. We’re currently finalizing which ones will be shared, stay tuned!
Transportation
Is there a metro stop near the venue?
The Federal Triangle Metro Station (orange/blue/silver lines) is located on-site and is connected to the building by covered passageway. The Metro Center Metro Station (red line) is located just two blocks away.