Benjamin Lo

Co-Founder & CEO

Dialogue AI

Ben is the co-founder and CEO of Dialogue AI, an AI-native customer research platform that transforms how companies understand their users. A seasoned product leader with 14+ years of experience, Ben previously led Growth at Nextdoor, headed Camera Kit at Snap, and scaled Snapchat's growth by 150M+ DAU leading the Growth PM team. Earlier, he held product roles at Apple, Beats Music, and Zynga. Ben studied Economics at Cambridge and attended MIT. Based in LA with his wife and two kids, he's a passionate soccer fan, LEGO collector, and fiercely competitive fantasy Premier League player.

Sessions

Apr 30

11:40 AM - 12:00 PM EDT

Red Stage

AI in Qual & Quant

Qualitative Research

Demo: Scaling Insights Through AI Moderation on Dialogue

In this tech demo, Dialogue showcases how AI-powered moderation helps researchers scale qualitative insights without sacrificing rigor or nuance. See how automated moderation enables real-time probing, adaptive follow-ups, and consistent respondent experiences—unlocking faster, deeper insights across large samples.
Key Takeaways:
1. How teams have used—and how you can use—Dialogue in practice
2. How insights teams can move faster with less operational overhead
3. How AI moderation enables scale while preserving rigor and nuance

Any questions for the IIEX team?

Drop us a line and we’ll get back to you.

Get in touch