Ray Yau
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Director, Office of Customer Research and Insights
WMATA
Ray Yau is currently the Director of WMATA's Office of Customer Research & Insights. His experience in the field of consumer and market research span the private, public, and non-profit sectors.
Sessions
The Danger of the Big Lens: Why Public Institutions Often Fall Short at Delivering High-Quality Consumer Products & Services
Apr 30
2:30 PM - 2:50 PM EDT / 10:30 AM - 10:50 AM