Sydney Williams

Director, Strategy & Insights

The Flex Co.

Sessions

Oct 28

9:30 AM - 9:50 AM PDT

Blue Stage

Qualitative Research at Scale

Customer Experience & Journey

Health & Wellness

Unlocking Emotional Barriers to Build Consumer Confidence

Period care is a sensitive subject, which makes in-depth consumer insights hard to come by. That's why The Flex Company partnered with Knit, the AI-Native Research Agency, to help consumers open up about their experiences and fears with grace and authenticity.  Join Sydney Williams (Flex) and Alexis White (Knit) for a deep-dive into how the partnership shaped Flex's messaging and strategy.

Key Takeaways:

1. How understanding consumers' true sentiments outperformed positioning against competitors

2. How Researcher-Driven AI uncovered nuanced emotional barriers that traditional surveys miss at scale

3. How translating abstract consumer fears into educational messaging drove real trial and loyalty

Also speaking

Alexis White photo

Senior Research Director, Knit

Speaker

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