Ann Michaels and Associates

At Ann Michaels & Associates we believe in the Listen, Measure and Engage strategy to ensure great customer service.

The first step to any successful customer experience management program is to listen. Listening can be a challenge, especially when conversations are occurring online, through your customer service channels, and within your place of business. We make it easy! Use our customer feedback systems to get the most information from your customers.

Simply listening is not enough; you have to measure to see what the customer sees and experiences. Evaluating operational procedures gives you insight into the correlation between your standards and customer expectations, allowing for actionable data collection.

Engagement lets your customers know you care and want to provide them with the best service possible. Monitor online conversations and feedback to better engage with customers. Take it one step further with qualitative research methods and really get ?to know your consumers.