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dscout

Company Description

Dscout is a mobile app that makes it incredibly easy to engage audiences in sharing real-world experiences in realtime. Our participants, "scouts", share their moments (of delight, frustration, unboxing, shopping or anything else) that matter to them, in the form of photos, videos and text. Dscout offers full-service consulting as well as self-service use of the dscout platform. What started as an experiment by Gravitytank, a Chicago-based innovation firm, has spun out into a standalone service in 2011.

Affiliations:
  • QRCA (United States)
  • UXPA
Company type:
  • Full Service
  • Qualitative Research
  • Software & Technology
Telephone:
(312) 880-9715
Address:
114 W Illinois St
Suite 400
Chicago, Illinois, 60654
United States of America
Metropolitan Area:
Chicago (IL--IN--WI)
Region:
Illinois
Countries where research is conducted:
United States of America, United Kingdom, Australia, Canada, China, India, Germany, Brazil, France, Ireland, Mexico, Spain, Sweden, The Netherlands
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CASE STUDIES (1)

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From the blog: dscout In-The-Moment blog

Research Design That Spotlights Highs and Lows of Your App Experience

One of the fundamental challenges of understanding people’s “actual” experience of a mobile app is researching without coloring their experience with your presence. How do you see what users are experiencing without changing what they are experiencing by observing them?