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Dana Stanley
Greenbook’s Chief Revenue Officer
Beyond Feedback vs SMG
Company details
Description
Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Type of company
Data & Analytics
Consulting
Quantitative Research
Software & Technology
Consulting
Data & Analytics
Top benefits
Customized Programs
Actionable Insights
Experienced Client Execs
Excellent Client Service
Client Focused Approach
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Location
Cave Creek, Arizona, United States
Kansas City, Missouri, United States
Market Research Specialties
Brand Loyalty / Satisfaction Research
Customer Loyalty Research
Customer Satisfaction Research
Employee Experience & Satisfaction Research
Service Quality Needs & Measurement Research
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management