Powered by true intelligence, collaborative data and 100 years of knowledge - we deliver the complete truth to retailers, manufacturers, an
Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Data & Analytics
International
Software & Technology
Software & Technology
Consulting
Data & Analytics
Deep shopper insights
Product innovation
Optimize performance
Advertising & packaging
Line & price
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Chicago, Illinois, United States
Kansas City, Missouri, United States
Business Issue: Brand / product / service launch
Business Issue: Brand repositioning
Advertising Research
Concept Testing
Healthcare & Medical [market sector expertise]
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management