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Dana Stanley
Greenbook’s Chief Revenue Officer
SMG vs Beyond Feedback
Company details
Description
Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Type of company
Software & Technology
Consulting
Data & Analytics
Data & Analytics
Consulting
Quantitative Research
Top benefits
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Customized Programs
Actionable Insights
Experienced Client Execs
Excellent Client Service
Client Focused Approach
Location
Kansas City, Missouri, United States
Cave Creek, Arizona, United States
Market Research Specialties
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management
Brand Loyalty / Satisfaction Research
Customer Loyalty Research
Customer Satisfaction Research
Employee Experience & Satisfaction Research
Service Quality Needs & Measurement Research