Alfred Wahlforss

CEO & Co-Founder

Listen Labs

Alfred is the co-founder and CEO of Listen Labs, the AI-first research platform transforming how companies talk to their customers. Previously a researcher at Harvard, he helped pioneer the use of AI to moderate qualitative interviews at scale. Under his leadership, Listen has partnered with global brands including Google, Microsoft, Anthropic, SKIMS and Nestlé, and raised $100M to date.

Sessions

Apr 29

11:05 AM - 11:25 AM EDT

Green Stage

AI & Research Workflows

AI in Qual & Quant

Innovation & Product Development

Tech & Software Companies

How Calendly Turns Insights into Breakthroughs with Listen

Research teams are expected to answer more business questions today than ever before, but few have found a way to do it without sacrificing quality. In this session, Gordon Toon, Staff Researcher at Calendly, shares how his team leveraged AI-moderated research to inform their most ambitious product decisions.

Key Takeaways:

1. Where traditional research methods fall short and why Calendly turned to AI-moderated research

2. How Calendly applies AI-moderated interviews across all parts of their business

3. Where AI accelerates learning at scale, and where human judgment remains essential

Also speaking

Gordon Toon

Staff Researcher, Calendly

Speaker

Any questions for the IIEX team?

Drop us a line and we’ll get back to you.

Get in touch