Gordon Toon

Staff Researcher

Calendly

Gordon currently works as Staff Researcher at Calendly, where he brings 13+ years of experience translating human behavior and hot takes into business-changing decisions. His career spans consultancy and in-house roles across market and product research, a full-spectrum background that takes an idea from seed to world-class product, brand, or business. His focus is simple: find the real human story in the data and make sure the right people hear it, remember it, and act on it. Gordon brings clarity, rigor, and sharp humor to every room, leaving people with stronger instincts and the occasional unforgettable analogy.

Sessions

Apr 29

11:05 AM - 11:25 AM EDT

Green Stage

AI & Research Workflows

AI in Qual & Quant

Innovation & Product Development

Tech & Software Companies

How Calendly Turns Insights into Breakthroughs with Listen

Research teams are expected to answer more business questions today than ever before, but few have found a way to do it without sacrificing quality. In this session, Gordon Toon, Staff Researcher at Calendly, shares how his team leveraged AI-moderated research to inform their most ambitious product decisions. 

Key Takeaways: 

1. Where traditional research methods fall short and why Calendly turned to AI-moderated research 

2. How Calendly applies AI-moderated interviews across all parts of their business 

3. Where AI accelerates learning at scale, and where human judgment remains essential 

Also speaking

Alfred Wahlforss

CEO & Co-Founder, Listen Labs

Speaker