As VP of Global Customer Success at Discuss, Cayleigh leads the team accountable for delivering customer adoption, retention, and measurable business impact. Her role sits at the center of how Discuss delivers value, ensuring research teams can clearly connect technology investment to outcomes, efficiency, and insight quality. Cayleigh's perspectives are grounded in driving the customer experience at Discuss for the past 3 years as well as the several years of experience she has working in customer-impacting roles across the SaaS space, including at HubSpot.
Sessions
Apr 30
2:55 PM - 3:15 PM EDT
Blue Stage
AI & Research Workflows
CPG/Food & Beverage
AI Adoption is Table Stakes: ResTech ROI the Real Standard
You’re likely already paying for AI & research technology, but how do you define what you’re actually getting back from the investments? This session takes a candid look at how leading teams move past experimentation, simplify bloated tech stacks, & improve ROI across speed, quality, utilization, & outcomes—while making smarter operating decisions in the face of tight budgets & rising expectations Key Takeaways: 1. How leading teams define and measure ROI when AI and research tech become table stakes 2. Ways to drive real adoption without slowing teams down or forcing change that doesn’t stick 3. How to handle budget, timeline, and ROI pressure while delivering faster, quality insights
