Priya Krishnan

Co-founder & COO

Strella

Priya Krishnan is the Co-founder and COO of Strella, an AI-powered customer research platform that delivers human insights in hours, not weeks. With a background in user research, product management, and strategy at companies like Fitbit & DoorDash and an MBA from Wharton, she brings deep expertise in building scalable, insight-driven products. At Strella, Priya focuses on transforming how teams run customer research - making it faster, more accessible, and more actionable for companies to root all of their decisions in customer insight.

Sessions

Apr 29

2:00 PM - 2:20 PM EDT

Green Stage

Stephanie Vincent

AI in Qual & Quant

Customer Experience (CX)

Customer Journey Mapping

Mapping the Fitness Journey with AI-Powered Conversations

Prospects, active members, churned customers — they each have a story to tell. Solidcore VP of Strategy & Insights Gillian Almeida joins Strella COO Priya Krishnan to share how AI-moderated conversations unlocked qualitative understanding across the full customer lifecycle, both digitally and inside the studio, and how those insights drove real business decisions.

Also speaking

Gillian Almeida

Vice President of Strategy & Insights, [solidcore]

Speaker