Soumya Roy

From Women's Health, to HIV, Rare Diseases, or Cancer, these are conversations that are stigmatized and rarely conducted. In this case study, we reveal new research using voice analysis and AI to enhance human moderation for difficult or stigmatized conversations. This allows us to capture the emotional depth of real patient experiences and detect non-conscious emotional signals in speech, such as tone, pitch, and intensity. We will share learnings from the process of using voice analytics and AI in parallel and in addition to human moderation on these difficult topics, uncovering if and how AI interviews provide an intimate, authentic, and less intrusive format for expression. Three key take aways: 1. How to use AI and voice analytics for better listening 2. Integrating AI and voice analytics as part of the process of accessing unconscious and emotional depth 3. Ways to have honest conversations around difficult or stigmatized issues