Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Data Collection
Data & Analytics
Software & Technology
Software & Technology
Consulting
Data & Analytics
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Palo Alto, California, United States
Kansas City, Missouri, United States
Consumer Market Research
Shopper Insights
Consumer Purchase Behavior Research
Retail Industry [market sector expertise]
Virtual Personas & Digital Twins for Research
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management