From Complicated Info to Compelling Visual Stories: Our work bridges the gap between research and communication; helping insight-driven teams present data that’s easier to understand, share, and act on. Whether you’re launching a syndicated study, sharing findings with leadership, or illustrating
Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Consulting
Support Services
Data & Analytics
Software & Technology
Consulting
Data & Analytics
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Franklin Square, New York, United States
Kansas City, Missouri, United States
Brand Positioning Research
Market Segmentation
Customer Experience Research
Business-to-Business Research
Shopper Journey Mapping
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management