Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Data & Analytics
Software & Technology
Qualitative Research
Software & Technology
Consulting
Data & Analytics
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Helsinki, Finland
Kansas City, Missouri, United States
Automated Speech Transcription
Text Analytics
Qual‑at‑Scale (AI‑Assisted Qualitative Research)
AI-Powered Text Analytics
AI-Powered Text & Open-End Coding
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management
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