Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Data & Analytics
Consulting
Data Collection
Software & Technology
Consulting
Data & Analytics
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
London, United Kingdom
Kansas City, Missouri, United States
Customer Loyalty Research
Shopper Insights
Customer Experience Research
Customer NPS Measurement
Advanced Analytics
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management