Innovation Isn’t About Being First, It’s About Removing Friction

Innovation in market research is often described in terms of technology, AI, automation, and behavioral science, but if you look at the 2025 GRIT Business & Innovation Report, something more meaningful comes through. The companies seen as “most innovative” aren’t always the ones with the most advanced tools. They’re the ones making it easier for people to think, find, and share insight.

The data shows four main enablers of innovation: AI integration, collaboration, rigor, and thought leadership. But what people actually celebrate is the outcome: speed to insight, transparency, better quality data, and solutions that feel complete and usable in the real world. In other words, innovation is only recognized when it reduces friction between data and decisions.

Unsurprisingly, AI shows up everywhere in the study. Respondents praise AI when it frees up thinking time, improves data quality, or enhances human judgment. And just as often, they pair it with words like validated, robust, trustworthy. That combination, AI plus rigor, is what earns trust. Speed without clarity isn’t seen as innovation, it’s seen as risk.

One theme I loved in the data is collaboration. Not because co-creation is new, but because it anchors innovation in reality - real projects, real budgets, real deadlines. The most progressive teams don’t innovate at researchers; they innovate with them. That’s how tools become usable instead of theoretical.

So perhaps the future of innovation in insights isn’t about creating brand-new methods. It’s about shortening the distance between a question and a confident answer. It’s about making it easier for researchers to explore, edit, question, and share what they’ve found, without needing to fight their tools to get there.

If we use a simple definition (that innovation should help more people find and share insight with confidence), then the path forward becomes clearer. AI will play a huge role. But only when it’s transparent, human-guided, and built in partnership with the people who use it.