Online Communities

• Online communities technology overview
• Types of solutions
• Key features
• Next frontiers
• What to consider when shopping for technology

Don't call it a comeback… but research communities are hot again. And for good reason. On one hand, survey fraud and declining data quality are making headlines, and communities are a powerful, proven way to tackle those challenges. On the other, stakeholders want insights yesterday — all while research budgets remain flat (or worse).
While we’re headed in the right direction, too many insights communities are stuck in the past, relying on clunky, traditional approaches that limit their effectiveness, speed and impact. 
Community 2.0. blends mobile-first, conversational a techniques with robust quant, qual, and video tools. With AI  layered in to streamline workflows — this modern approach to communities is helping brands  achieve higher engagement metrics and discover richer insights, faster.

In this webinar, the Rival team will share best practices for building and managing thriving insights communities, plus give you a live demo of new community health and management features and AI capabilities.

Today’s researchers need tools that can keep up with everything they do. Insight Community+™ by My-Take is an all-in-one, integrated platform where you can run qualitative research at scale, conduct advanced quantitative analysis, test UX, and gather CX feedback. The proprietary platform is powered by collaborative AI that works alongside you to surface patterns, suggest insights, and help you achieve more with your research.

Supporting the platform is our remarkable, flexible research team. No matter the project or service level, we’re here to help: whether you’re doing self-service/DIY, need full-service support, or are looking for something in-between. Our team of community experts works with you to uncover insights and turn them into compelling customer stories stakeholders can trust.

In this session, we’ll show how My-Take’s Insight Community+™ platform helps research teams move faster, uncover deeper VoC insights, and turn findings into stories that actually drive decisions, while giving them the flexibility and support they need to adapt to any project.

Join us for a fast-paced 15-minute demo of Qualzy; a web-based platform built for modern online communities and packed with researcher-first tools. We’ll show how participants interact through social-style posts, diaries, media uploads, card sorts and more, while moderators steer the conversation with intuitive engagement dashboards and smart nudges. You’ll see flexible reward management (including rules-based allocations and prize draws) that keeps momentum high, plus AI fraud/AI-use detection to safeguard data quality without slowing you down.

We’ll also cover journey mapping to capture experiences over time, and a glimpse of our integrated analysis toolkit including AI summaries, sentiment, key points and highlight reels, so you can move from responses to insight in record time. Whether you’re running a short ad-hoc forum or a long-term insight community, Qualzy makes building, moderating and analysing seamless, and delightfully efficient.

Imagine reviewing a short novel every week. That’s what it can feel like when 100 participants each upload a 5-minute video. Now imagine asking them to write 500 words every evening - in a language that’s not their own.

Participants are overwhelmed. Researchers are overloaded. Communities shouldn’t make things harder - for either side.

In this short session, we show how incling communities are built for modern research - more flexible for participants, and easier for teams to manage.

You’ll see how we’ve:

• Introduced new voice response options for faster, more natural feedback
• Adapted our platform to make it easier to share video, screen recordings and other media
• Used AI to summarise responses and identify key themes at scale
• Made research more inclusive with support in 27 languages
• Whether it’s a short sprint or a long-term programme, incling helps you gather richer insight - without adding to your workload.

Used by leading brands including Meta, Amazon and Booking.com.
Ideal for insight teams, community managers and corporate researchers.

Join our session and see how smarter communities lead to stronger insight.

In this session, we’ll walk you through how our Communities platform combines powerful features, rock-solid security, and world-class support to help brands build genuine, lasting relationships, not just collect numbers. You’ll see how we enable discussion forums, surveys, mobile engagement, rewards, analytics, and targeted outreach, all in one integrated environment.

Additionally, we will share real-world examples and results from clients who have utilized our platform to gain deeper customer insights and achieve measurable business outcomes.