Intouch Insight is a customer experience (CX) solutions provider that empowers multi-location businesses to achieve operational excellence through mystery shopping, operational audits, and proprietary tools including checklists and
The Directions Group is a strategic insights firm helping businesses grow, innovate, and differentiate themselves in the marketplace through integrated intelligence. Our team is curious by nature to understand human nature, tackle business challenges head-on, and uncover opportun
Mystery Shopping
Quantitative Research
Qualitative Research
Consulting
Qualitative Research
Quantitative Research
Increased Brand Loyalty
Differentiation
Growth & Innovation
Market Dynamics
Optimal Market Positioning
Alpharetta, Georgia, United States
Cincinnati, Ohio, United States
Business-to-Business Research
Consumer Trends Research
Customer Experience Benchmark Studies
Customer Satisfaction Research
Service Quality Needs & Measurement Research
Market Segmentation
Brand Positioning Research
Brand Equity Research
International Market Research with Consumers
Price & Pricing Research
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Directions Inc Headquarters
Top Workplace 2023 Award
Company Meeting 2023