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Dana Stanley
Greenbook’s Chief Revenue Officer
Customer Care Measurement & Consulting vs SMG
Company details
Description
Customer Care Measurement & Consulting, LLC (CCMC) is a marketplace leader in measuring and managing the customer experience through proprietary analytical and modeling tools designed to ensure actionable results and a better ROI on your customer experience investments. Tailored to meet compa
Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Type of company
Data & Analytics
Consulting
Data Collection
Software & Technology
Consulting
Data & Analytics
Top benefits
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Location
Alexandria, Virginia, United States
Kansas City, Missouri, United States
Market Research Specialties
Customer Experience Research
Business-to-Business Research
Data Collection Field Services
Healthcare & Medical [market sector expertise]
Prescription Medicines [market sector expertise]
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management