Recent buyer behavior and segmentation studies, advertising and branding, customer sat, product and mystery shopping, in North America and globally.
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4 results
Customer Satisfaction Program Improvement
SRI helped a major motorsports manufacturer redesign and improve their dealership Sales & Service CSI program, which because of extremely low response rates (8%-12%) they were considering discontinuing the program.
Transitioning a CSI program from phone to online methodology
A Diesel Engine Manufacturer wanted to add an online component to a twice-a-year telephone dealer satisfaction study of the OEM’s distributors involving approximately 2,000 interviews, to boost a response rate that had been falling for years.
Evaluating a new vehicle's high problem per 100 rate
A high-volume luxury car manufacturer from Europe wanted to better understand the high problem-per-100 quality rating on two new product introductions in the United States.
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Prepared by Greenbook editors. Technology was used in the editorial process.