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Dana Stanley
Greenbook’s Chief Revenue Officer
Vocalabs
Ongoing customer experience measurement: real-time voice of the customer programs | customer satisfaction surveys | competitive benchmarking
What is Vocalabs?
Vocal Laboratories Inc. (Vocalabs) specializes in building effective customer feedback programs designed to measurably improve the customer experience. We use a combination of immediate live interviews, automated customer surveys, and panel research to collect customer feedback tailored to each client's business goals. Our reporting tools serve the entire client organization, from executives to front-line customer service, and our unique expertise ensures ongoing improvement. Our customers include Fortune 1000 companies, telecommunications carriers, industry consultants and equipment vendors.
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