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Dana Stanley
Greenbook’s Chief Revenue Officer
Fathom vs SMG
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Company details
Description
Fathom is a text analytics platform for researchers who require the highest quality insights from open-ended data.
Trusted by top agencies and leading brands, Fathom reduces analysis and reporting time by over 75%, while uncovering deeper insights from customer feedback and survey responses
Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Type of company
Data & Analytics
Software & Technology
Quantitative Research
Software & Technology
Consulting
Data & Analytics
Top benefits
Highest quality coding
Nuance, detail & accuracy
Save time & money
Always human-in-the-loop
Intuitive & powerful analytics
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Location
Bainbridge Island, Washington, United States
Kansas City, Missouri, United States
Market Research Specialties
Customer Experience Research
Survey Reporting and Analysis
Text Analytics
Open-End & Verbatim Response Coding
Customer Experience Benchmark Studies
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management
Features and attributes
Images
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