Caplena vs SMG
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Company details
Description
Caplena is the feedback intelligence layer built for insight and research teams who need precise, reliable analysis of open-ended text feedback — without the complexity of traditional platforms.
From VoC programs to ad hoc projects, Caplena offers deep analytical power, unmatched
Service Management Group (SMG) is a leading experience management (XM) firm dedicated to helping organizations generate new revenue, grow existing revenue, reduce churn, and drive operational efficiencies. By uniquely combining an end-to-end XM platform with hands-on professional services, SMG em
Type of company
Data & Analytics
Software & Technology
Software & Technology
Consulting
Data & Analytics
Top benefits
Open Ends analysis
Multi-lingual by design
Seamless & secure data import
AI you can control and trust
Shareable Dashboards
XM Platform & Service
Increase ROI
Actionable Insights
Retain Customers and Employees
Location
Zürich, Switzerland
Kansas City, Missouri, United States
Market Research Specialties
Open-End & Verbatim Response Coding
Text Analytics
AI-Powered Text Analytics
AI-Powered Text & Open-End Coding
Artificial Intelligence / AI-Powered Insight Platforms
Customer Experience Research
Artificial Intelligence / AI-Powered Insight Platforms
Brand Positioning Research
Employee Experience & Satisfaction Research
Enterprise Feedback Management
Demo recording
Images
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