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Touchstone Research, Inc.

Full-service market research company providing qualitative, quantitative, qual recruitment, UX and online community panel solutions.

Qualitative Research

Quantitative Research

Recruiting

Featured in "Buyer's Guides"

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Last updated on August 20th, 2025

Why choose Us

Innovative Methods

Expertise Across Industries

Security & Data Quality

Global Coverage

Youth & Family Experts

Features and attributes

All-in-one platform

All-in-one suite

Asset management

Asynchronous platform

Behavioral capabilities

Brand management

Brand monitoring

Chatbots for recruitment

Collaboration & workflow

Custom dashboards

Custom tracking surveys

E-commerce

Emotion & sentiment in video

Gen AI summaries & insights

Ideation and co-creation tools

Image identification

Integration w. marketing tools

Intercept sampling

Marketplace / Programmatic

Mobile ethnography

Mobile platform

Mobile usability testing

Mobile UX and accessibility

Multisource data integration

Natural language queries

Normative database

Omnibus brand tracking

Omnichannel

Panel / Panel management

Participant CRM

Physical product testing

Physical store

Product analytics

Proprietary data

Proprietary incentive programs

Qual & quant integration

Qual-at-scale platform

Qualitative recruitment

Real-time tracking & alerts

Research communities

Research repository

Respondent experience tools

Role-based tagging & alerts

Sample blend & targeting by AI

Social networks

Synchronous platform

Syndicated brand panels

Synthetic sampling

Target feasibility estimates

Templated & automated testing

Text & sentiment analytics

Transcription quality

Unmoderated testing tools

Visual analysis tools

VR / AR

Web usability testing

What is Touchstone Research, Inc.?

At Touchstone Research, we’re passionate about helping brands understand their audiences on a deeper level. With 35+ years of experience, we blend innovation, creativity, and research expertise to uncover the insights that matter most. As an extension of your team, we offer flexible, collaborative partnerships that drive smarter decisions and stronger strategies.


What We Offer

Every organization is unique—so we offer both full-service and flexible support tailored to your needs and budget:


  1. Quantitative Surveys: Scalable, data-backed insights
  2. Qualitative Research: IDIs, focus groups, UX testing, diary studies & more
  3. Insight Communities & Panels: Ongoing engagement from trusted voices
  4. UX Research: Actionable feedback for seamless user experiences
  5. Recruitment & Fieldwork: In-house screening for high-quality participants


Tools That Power Smarter Research

We build and use innovative tools to elevate your insights:


  1. Secure Content Testing (SCT): Watermarked protection for sensitive content
  2. Dial Tester: Moment-by-moment audience feedback
  3. Conversational AI Surveys: Chat-like surveys that blend qual and quant
  4. Augmented Sampling: AI-driven solutions to fill gaps and reach rare audience


Data Quality & Security You Can Trust

We hold ourselves to the highest standards, with multi-layered quality controls and certifications like SOC 2 Type 2, Sentry, and Imperium. We're GDPR and CPRA compliant and active in the Data Privacy Framework—so your data is safe, secure, and reliable.


Global Reach, Local Insight

We conduct research in over 60 markets, partnering with local experts to ensure cultural relevance and seamless execution.


Who We Work With

We support leading brands across media, tech, CPG, education, healthcare, and more. We’re experts in hard-to-reach audiences like kids, teens, Gen Z, creators, and multicultural consumers—often through our COPPA-certified PanelPolls platform.

Services and Expertise

Explore market research solutions, industries, markets, and business issues covered by Touchstone Research, Inc.

Research Resources

INFO

470 James Street

Suite 007

New Haven, CT,
United States

06513

Metro: New York (NY)

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Insights Association (United States)

QRCA (United States)

Aaron Burch

Co-Founder & CEO

Steve Burch

Founder & CFO

Travis Santa

Chief Operating Officer (COO) & Security Officer